Shipping policy

At Aelánzza, we strive to ensure that your order reaches you safely and on time. This Shipping Policy explains how we process, ship, and deliver your purchases from www.elanzzajewellery.com.

1. Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • You will receive a confirmation email once your order has been dispatched.

2. Shipping Methods & Delivery Times

  • We ship through trusted courier partners across India.

  • Estimated delivery times are usually 3–7 business days depending on your location.

  • Delivery timelines may vary due to courier delays, festive seasons, or unforeseen circumstances.

3. Shipping Charges

  • Shipping charges (if any) will be displayed at checkout before payment.

  • Occasionally, we may offer free shipping promotions, which will be clearly communicated on our website or social media.

4. Tracking Your Order

  • Once dispatched, you might receive a tracking ID and link via email/SMS to monitor your shipment status.

  • Tracking information (if shared) may take up to 24 hours to update after dispatch.

5. Address Accuracy

  • Customers are responsible for providing complete and accurate delivery details.

  • Aelánzza is not liable for delays, lost parcels, or extra costs arising from incorrect or incomplete addresses provided at checkout.

6. Delayed or Failed Delivery

  • If delivery is unsuccessful due to the customer being unavailable or providing an incorrect address, the order may be returned to us. In such cases, re-shipping charges may apply.

  • Aelánzza is not responsible for delays caused by courier services or factors beyond our control (e.g., natural disasters, strikes, transport issues).

7. International Shipping

(Currently, we only ship within India. International shipping may be introduced in the future.)

8. Damaged Packages

  • If your order arrives damaged, please record an unboxing video (360° view) and contact us at [insert official email] within 3 days of delivery for assistance.

9. Contact Us

For any shipping-related queries, please contact our support team at:
Email:theelanzzacollection@gmail.com

Phone/WhatsApp:+91 80503 78084